Postman POST command to run process is stuck in "NOT_STARTED"

Hi experts,

Hope you can help with this.

I'm running a process that runs an import action from Postman and I get a status 200 every time. The problem is the process isn't running. When I check the status I get "NOT_STARTED". Does anyone know why this is happening?

The process is an import action that updates a boolean (1 cell) from TRUE to FALSE. Pretty simple.

If I run the process from within Anaplan it works without error.

Screenshots:

Postman POST runs fine.

Screen Shot 2019-11-05 at 6.39.46 PM.png Screen Shot 2019-11-05 at 6.40.02 PM.png

Accepted answers

ankit_bhargava

Hi Jared,

For POST requests you need body: raw where it is defined as:

{
"localeName": "en_US"
}

Please see my screenshot and try adding this and re-running the task

All comments

ankit_bhargava

Hi Jared,

I would try troubleshooting this by running a POST on the import action itself rather than the process. You can do so by doing the following:

POST: https://api.anaplan.com/1/3/workspaces/<workspaceID>/models/<modelID>/imports/<importID>/tasks

Then verify if you see a similar response as you had mentioned from the task ID on the GET request.

GET: POST: https://api.anaplan.com/1/3/workspaces/<workspaceID>/models/<modelID>/imports/<importID>/tasks/taskID

My guess is the import itself is throwing an error which is why the process is not able to get started, even though you have successfully triggered it using a POST request.

Let me know if this helps!

nathan_rudman

could you show us your url/headers/body ?

JaredDolich

Thank you @ankit_bhargava and @nathan_rudman. Really appreciate the quick response!

@ankit_bhargava I think you're right. I'm getting an error when I run the import from Postman. But, if I run the import while inside of Anaplan it runs fine. Do you have any thoughts as to why I'm getting this error and what I can do to get this action to run properly?

@nathan_rudman I've added the screenshots of the URL

Here's the action I'm trying to run from Postman:

Screen Shot 2019-11-06 at 7.08.55 AM.png

When I run this action in Anaplan it runs fine and resets the boolean flag to FALSE:

Screen Shot 2019-11-06 at 7.09.20 AM.png

Here is the ImportID of the action taken from Postman:

Screen Shot 2019-11-06 at 7.09.50 AM.png

When I run this action from Postman, I get this error: "Null Pointer"

Screen Shot 2019-11-06 at 9.13.39 AM.png

I get the task ID no problem.

Screen Shot 2019-11-06 at 9.14.58 AM.png

And I get the same response: Not Started

Screen Shot 2019-11-06 at 9.21.51 AM.png

JaredDolich

@nathan_rudman here are the screenshots of the postman POST request:

Screen Shot 2019-11-06 at 9.25.55 AM.png Screen Shot 2019-11-06 at 9.26.11 AM.png

ankit_bhargava

Hi Jared,

For POST requests you need body: raw where it is defined as:

{
"localeName": "en_US"
}

Please see my screenshot and try adding this and re-running the task

JaredDolich

You rock @ankit_bhargava. Thank you, thank you, that solved the problem.

I have marked it as the solution!

Way to go.

nathan_rudman

I was onto it 🙂

same is true for export by the way

JaredDolich

@nathan_rudman,

Yeah, you asked for the screenshot. I think that's what got us the answer. Thank you!

I must of overlooked it. All my other POST requests have this tag in the body.

Really appreciate all you do @nathan_rudman. I follow these issues all day - not sure how you're able to answer all these questions.

Quick Links

Can you help?

Unanswered questions

How have you from-scratch built lot-level, geo-based Inventory Consumption?
We’re working on modeling inventory consumption at the lot level, accounting for shelf life considerations, since we need visibility into which lots may not consume—both for risk reporting and E&O analysis. Each item may have customers with different shelf life requirements. For example, item A may need 270 days for some…
How to bring Row data into Columns?
Hi, Can you help me, how can we get row data into columns using Unique ID? Per attached below first snapshot, I want to bring rountingOrder 4, RecipientName, Sent and Completed dates in 1 row as show in sanpshot 2. Do I need to create Hierarchy list and Map?
How to Design Simulation Planning in Anaplan with Multi-Level User Input and Step-by-Step Logging?
Hi Anaplan Community, I'm working on a simulation planning model where users need the flexibility to input pricing adjustments at any level of the product hierarchy, and I’d love your guidance on best practices. 📌 Scenario Overview: We have a 4-level product hierarchy: Brand Category Sub Category SKU (lowest level) The…