Excel Add-In Unexpected Error


I have recently installed Excel Add-in 3.2.129 and I cannot get it to work. When I run a query I get the following:




Followed by a long wait and then:




Any ideas??


Best Answers

  • MagaliP
    Answer ✓

    Hi Sheena,


    Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.

    I will keep an eye on your ticket but trust our Support team is on top of this.


    I hope this helps

  • sheena.davies

    I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.


  • Hi @sheena.davies 


    I have not seen this issue before. 

    Have you contacted support@anaplan.com? 


    Most likely an issue with the install. 

    Did you uninstall the old add-in? 





  • Hi


    Yes - uninstalled the old one though it proved rather tricky and ended up uninstalling/re-installing Office to achieve it.





  • Hi Sheena, 


    Did you contact Anaplan support? 


    @kieran-bagnall are you able to advise on this issue? 





  • Hi Usman,


    Thank you for your message. I am the Product Manager for the Excel add-in and I am sorry you have been experiencing issues with the add-in.


    We have released last week a new version 3.3 so I would recommend upgrading to this version.


    If you still face an issue, please contact Anaplan Support.


    Thank you very much.

  • Hi Magali


    I've updated to v3.3 and contacted support - no resolution yet.





  • Thanks I had the same issue. It didnt work because of the semicolon list separator in my regional settings.