I have recently installed Excel Add-in 3.2.129 and I cannot get it to work. When I run a query I get the following:
.
Followed by a long wait and then:
Any ideas??
Hi Sheena,
Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.
I will keep an eye on your ticket but trust our Support team is on top of this.
I hope this helps
I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.
Hi @sheena.davies
I have not seen this issue before.
Have you contacted support@anaplan.com?
Most likely an issue with the install.
Did you uninstall the old add-in?
Thanks,
Usman
Hi
Yes - uninstalled the old one though it proved rather tricky and ended up uninstalling/re-installing Office to achieve it.
Regards
Sheena
Did you contact Anaplan support?
@kieran-bagnall are you able to advise on this issue?
Hi Usman,
Thank you for your message. I am the Product Manager for the Excel add-in and I am sorry you have been experiencing issues with the add-in.
We have released last week a new version 3.3 so I would recommend upgrading to this version.
If you still face an issue, please contact Anaplan Support.
Thank you very much.
Hi Magali
I've updated to v3.3 and contacted support - no resolution yet.
Thanks I had the same issue. It didnt work because of the semicolon list separator in my regional settings.
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