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Excel Add-In Unexpected Error

sheena.davies

I have recently installed Excel Add-in 3.2.129 and I cannot get it to work. When I run a query I get the following:

Followed by a long wait and then:

Any ideas??

Accepted answers

MagaliP

Hi Sheena,

Thank you for your reply. I have looked into your support ticket and the analyst is suggesting it may be an issue with you language / decimal separator setup on your machine. He provided you with steps to follow in order to change those settings.

I will keep an eye on your ticket but trust our Support team is on top of this.

I hope this helps

sheena.davies

I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.

All comments

usman.zia

Hi @sheena.davies

I have not seen this issue before.

Have you contacted support@anaplan.com?

Most likely an issue with the install.

Did you uninstall the old add-in?

Thanks,

Usman

sheena.davies

Yes - uninstalled the old one though it proved rather tricky and ended up uninstalling/re-installing Office to achieve it.

Regards

Sheena

usman.zia

Hi Sheena,

Did you contact Anaplan support?

@kieran-bagnall are you able to advise on this issue?

Thanks,

Usman

MagaliP

Hi Usman,

Thank you for your message. I am the Product Manager for the Excel add-in and I am sorry you have been experiencing issues with the add-in.

We have released last week a new version 3.3 so I would recommend upgrading to this version.

If you still face an issue, please contact Anaplan Support.

Thank you very much.

sheena.davies

Hi Magali

I've updated to v3.3 and contacted support - no resolution yet.

Regards

Sheena

MagaliP

Hi Sheena,

I will keep an eye on your ticket but trust our Support team is on top of this.

I hope this helps

sheena.davies

I was temporarily using semicolon to delimiter csv files as working with some files from France. Changed it back to comma and all now working.

Maxime.Schaller

Thanks I had the same issue. It didnt work because of the semicolon list separator in my regional settings.

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