Email %40 error

johndong
johndong
in Modeling

Hi, 

 

I'm coming across an error where for a text email formatted line item, email addresses are sometimes captured with %40 instead of the @ symbol. For example, typing in [email protected] saves as john%40abc.com instead. When later line items with the MAILTO function then reference this, the generated email will be sent to john%40abc.com, which won't be recognized as an email address. 

 

Has anyone experienced this issue previously, or has a workaround? Thanks in advance!

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Best Answer

  • prabhu
    prabhu
    Answer ✓

    Hi @johndong ,

     

    The reason is because, "YOUR SYNTAX IS WRONG"

     

    The the datatype of argument "TO" in mailto function from Text-email to Text-General.

     

    Below screen shots will help you.

     

    Capture1.JPG

     

     

     

    Capture2.JPG

     

    Only the result should have text-(email) format, rest all should have Text -(General) format.

     

     

     

    Capture3.JPG

     

     

    After changing the data type.

     

     

     

    Capture4.JPG

     

     

     

    Capture5.JPG

     

     

     

    Thanks,

    Sorna Raja Prabhu

Comments

  • Sheethal
    Sheethal

    Seems like this is a issue in the cell storing the mail id. Please elaborate how is the mail id fed into Anaplan? Is it data entry or imported data?

    Also, adding screenshots will help in understanding the exact issue.

  • Misbah
    Misbah

    @johndong 

     

     I have never encountered such an issue. Is it happening only to you or everyone else around you? Does it persist or does it go after some time? Might be worth logging a ticket with support and see what they have to say

  • johndong
    johndong

    @Sheethal @Misbah 

     

    The email is currently fed as a manual entry. I've attached a screenshot of one example - as you can see, the %40 is what will get picked up in downstream references. 

  • Misbah
    Misbah

    @johndong 

     

    Workaround is that you can use Native Users lists or Fake User list whatever your preference is and then extract the email id of the Users.

    However this issue still needs to be looked into

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