NUX - Views


In the NUX, I have a module that lists the products and has a value against each product. 

As a model builder, I can see there are values in there for FY2020.

However, the end-user currently is seeing nil values (same version, same year).  I've changed my access to replicate the end user's access and I can see figures populated. There are no filters on the module - it is a saved view.
Can someone please advise how to fix this?