Excel Add-in login Issue

VIGNESH.M
VIGNESH.M
in Integrations and extensibility

Hello All,

 

Our users are having SSO access to Anaplan, but we are getting a non-sso login page while log-in into the Excel-add-in. 

We already tried to uninstall/install the package a few times and we follow the same installation procedure for all the users.

Only 3 users are facing this problem and they were able to log in using SSO till last week. Any suggestion what could be the reason for this?

 

Thanks in advance for your help.

 

Regards,

Vignesh M

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Answers

  • MagaliP
    MagaliP

    Hi @VIGNESH.M ,

    I am sorry to hear some users are experiencing issues. Could you please raise this with Anaplan Support?

    If you are using Excel Add-in 4.0, you can use the "Add-in Help" and then "Email Support" functionality.

     

    Thank you very much.

  • VIGNESH.M
    VIGNESH.M

    Thanks @MagaliP, I have raised a ticket with Anaplan support.

     

  • LindaLL
    LindaLL

    @VIGNESH.M I'm having the same issue after installing Excel 64bit. SSO login page is blank. Have you figured out how to resolve it?

  • nicolasdevivies
    nicolasdevivies

    Hello, I'm having exactly the same problem. Have you found a solution?

    Thank you!

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