Excel Add-in login Issue

Hello All,

 

Our users are having SSO access to Anaplan, but we are getting a non-sso login page while log-in into the Excel-add-in. 

We already tried to uninstall/install the package a few times and we follow the same installation procedure for all the users.

Only 3 users are facing this problem and they were able to log in using SSO till last week. Any suggestion what could be the reason for this?

 

Thanks in advance for your help.

 

Regards,

Vignesh M

Comments

  • Hi @VIGNESH.M ,

    I am sorry to hear some users are experiencing issues. Could you please raise this with Anaplan Support?

    If you are using Excel Add-in 4.0, you can use the "Add-in Help" and then "Email Support" functionality.

     

    Thank you very much.

  • Thanks @MagaliP, I have raised a ticket with Anaplan support.

     

  • @VIGNESH.M I'm having the same issue after installing Excel 64bit. SSO login page is blank. Have you figured out how to resolve it?