New Group Request
Submit a Request
To submit a request, please email [email protected] with the following information:
Subject: New Group Request
- Person/s or team submitting request.
- A general outline of your request.
- Audiences impacted by request (employees, customers, partners, etc.).
- Timeline and/or frequency.
- Rationale for request (research conducted?, VSEM initiative? department need?)
Tracking your Request
Each request is automatically added to the Groups Trello board. Our service-level agreement to you includes:
- Requests are reviewed weekly and updated frequently.
- Requests are prioritized by level of impact (Customer First!), level of effort, and all other details provided within the request.
- An initial response from a member of the Groups team within 48 business hours.
- A kickoff scoping meeting with a member/s of the Groups team (when necessary).
- Assigned due dates and progress updates visible to you within each Trello card.