New Group Request

Submit a Request

To submit a request, please email with the following information:

Subject: New Group Request


  1. Person/s or team submitting request.
  2. A general outline of your request.
  3. Audiences impacted by request (employees, customers, partners, etc.).
  4. Timeline and/or frequency.
  5. Rationale for request (research conducted?, VSEM initiative? department need?)

Tracking your Request

Each request is automatically added to the Groups Trello board. Our service-level agreement to you includes:

  • Requests are reviewed weekly and updated frequently.
  • Requests are prioritized by level of impact (Customer First!), level of effort, and all other details provided within the request.
  • An initial response from a member of the Groups team within 48 business hours.
  • A kickoff scoping meeting with a member/s of the Groups team (when necessary).
  • Assigned due dates and progress updates visible to you within each Trello card.