Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In


We have observed an issue since today(Oct-9)

Issue:Excel getting crashed when trying to Sign-in and observed it in multiple there any work around for this?

Steps:1)Open Blank Excel work Book 2)Click Sign-In and enter details 3)Click on Sign-in  and Excel crashes post clicking on Sign-In





  • Having the same exact issue. Please advise

  • Hi both,


    Sorry to hear you have been experiencing issues. Please raise those with Support so we can investigate.


    Kind regards,


  • We are experiencing the same issue with two users.  User A has Excel crash 75% of the time after clicking on SSO login.  No error messages appear in the logs.  User B has Excel hanging 30 seconds on startup before crashing.  They also experience the issue switching between tabs.


    Uninstalling and reinstalling does not resolve the issue.  I even cleared all installed files and registry entries related to Anaplan.  We are running Windows 10 1909 and Excel 365 1908.


    I have a case opened with Anaplan for this issue.