Anaplan Excel Add-in 4.0 Crashed every time after clicking on Sign-In

UdayVaddiraju
UdayVaddiraju
in Integrations and extensibility

We have observed an issue since today(Oct-9)

Issue:Excel getting crashed when trying to Sign-in and observed it in multiple systems.is there any work around for this?

Steps:1)Open Blank Excel work Book 2)Click Sign-In and enter details 3)Click on Sign-in  and Excel crashes post clicking on Sign-In

 

Thanks,

Uday

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Answers

  • jai.kannan
    jai.kannan

    Having the same exact issue. Please advise

  • MagaliP
    MagaliP

    Hi both,

     

    Sorry to hear you have been experiencing issues. Please raise those with Support so we can investigate.

     

    Kind regards,

    Magali

  • creck92
    creck92

    We are experiencing the same issue with two users.  User A has Excel crash 75% of the time after clicking on SSO login.  No error messages appear in the logs.  User B has Excel hanging 30 seconds on startup before crashing.  They also experience the issue switching between tabs.

     

    Uninstalling and reinstalling does not resolve the issue.  I even cleared all installed files and registry entries related to Anaplan.  We are running Windows 10 1909 and Excel 365 1908.

     

    I have a case opened with Anaplan for this issue.

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