Docusign not reading Anaplan fields


Hi ,


I am trying to integrate anaplan with Docusign for my client . Letter is sent but without  data in tags .

I am trying with only one tag ,doing mapping correctly . 


When I tried the same in my own company's workspace ,it worked well that to with free trial  docusign account  but same set up not working in clients workspace and their licensed docusign account  .


Does it have to do something with type of account you have in docusign ? Not able to rectify the issue .


Thanks In advance !!