Notification stopped working: Notification failed to send. Please try again

Hi,

We have a notification in the new UX, with 10 recipients, and a message, and it has been working for 3 months and today it stopped.

The message 'Notification failed to send. Please try again' and no reason or idea of why?

Has anyone else suddenly got this issue, nothing in the module, the data or the mailing list has changed.

Thanks

Accepted answers

All comments

MarkWarren

This might be worth raising with support but double check that the users have access to the page the notification is linking to.

DeveloperCYT

Sent to support, as people, roles or access has not changed

JaredDolich

@DeveloperCYT

There's been a lot of chatter on Community about a variety of cards and actions that have stopped working. One thing you might try that seems to work for people is to delete and rebuild. If it's practical to do so, you might want to give that a try.

DeveloperCYT

Support asked me to reduce the message to less than 100 characters, this stopped the issue, but there is no limit warning or info on that!

davewaller

Hi All.

Thanks for flagging this - we have a development team currently pushing through a fix for this which will extend the 100 character limit and we'll be releasing this as soon as possible. We'll also work on some improved UI for the builder and hope to get this change out shortly after.

All the best.

Dave.

Quick Links

Can you help?

Unanswered questions

L2 Import DEM01
Hi all, i'm trying to import the file DEM01 csv but i don't know how to do it How do i select th evalue of DEM01 if the time value is on column? thanks a lot Andrea
ADO File Upload - Semicolon Delimiter
Hi, Based on the regional settings, my default delimiter/separator for CSV files is a Semicolon. In the classic way of uploading a csv file, I was able to select the delimiter. When using ADO, I don't have the option to select a delimiter. Uploading a Semicolon delimited file returns an error, or an upload with only one…
Request for Workflow Design: End-User Report Finalization & Stakeholder Notification with Version Co
Hi everyone, I'm looking to design a workflow and would appreciate your input or guidance on how to set this up effectively in Anaplan. So, the goal is: Once end users complete their data input, they should be able to trigger a process that: Notifies stakeholders via email with a link to a report. The report includes: A…