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Anaplan Connection - Invalid Credential

areismarc
New Contributor

Anaplan Connection - Invalid Credential

Hello team,

We are getting an error frequently, almost daily baysis, related to "invalid credentials" between Anaplan connection and Power BI Desktop.

 

Every time that team (two developers analyst) needs to work with the data, we need to reset the password and we are worried about this for the future.

 

Do you know if this could be related with any particular setup into PBI desktop environment?

In addition, the standard URL's below are already being used.

https://api.anaplan.com 

https://auth.anaplan.com

 

Thank you

Marco

1 REPLY 1
JaredDolich
Moderator

Re: Anaplan Connection - Invalid Credential

@areismarc 

Just curious if both of these developers are trying to use the same ID. I'm not aware of any contention issues but perhaps this is what might be causing the issue. Also, you may need to clear the Power BI cache - sometimes the authentication gets stuck. Clear cache within Power BI (File>options>clear cache) 

The only issue I'm aware of is that the "default" tenant for the ID is the only tenant that can be accessed but that sounds unrelated to what you're dealing with.

Here are some other common issues with Power BI connector.


Jared Dolich