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Cloudworks set-up page slow?

PhilippErkinger
Certified Master Anaplanner

Cloudworks set-up page slow?

I played today the first time with Cloudworks and had to experience a pretty bad performance of the set-up page (incl. 504 errors). It told me for example that it "successfully created the integration", but then took almost 5 minutes until it was visible. Going back to home and back into Clouworks just freezed the page for around a minute. Clearing cache etc. didn't solve it. The set-up itself (selecting workspace models etc.) went fast, also anything else in Anaplan has the usual good performance.

 

Is this normal behaviour of Cloudworks or something for Anaplan support?

Planning Rockstar at Bluesprint
6 REPLIES 6
alexpavel
Certified Master Anaplanner

Re: Cloudworks set-up page slow?

I think you are not alone. 🙂

 

I had sometimes struggled with the CloudWorks page as well...

- receive error when I try to create a connection/integration/process

- very slow ( never opening ) the page of the Processes

 

Sometimes clearing the cookies helped...but not always :). 

Not sure what is the reason. 

kevin.cho
Certified Master Anaplanner

Re: Cloudworks set-up page slow?

Unfortunately I've also experienced the same - both when accessing through the browser, as well as trying to use the Cloudworks API to set up connections. Many server timeouts were had 😞 

PhilippErkinger
Certified Master Anaplanner

Re: Cloudworks set-up page slow?

@alexpavel @kevin.cho I received feedback from L3. Seems to be a bug known to the product team. 

PhilippErkinger_0-1619098509403.png

 

Planning Rockstar at Bluesprint
alexpavel
Certified Master Anaplanner

Re: Cloudworks set-up page slow?

@PhilippErkinger Thanks for letting us know!

PhilippErkinger
Certified Master Anaplanner

Re: Cloudworks set-up page slow?

Another update from the product team:

 


" I have received a response from the Product team and I am pleased to inform you that this issue is currently planned to be fixed in an upcoming release. I will place this case on hold until that time and reach out to you once the fix is released."

Planning Rockstar at Bluesprint
abhay.kanik
Frequent Contributor

Re: Cloudworks set-up page slow?

Its a half cooked product, it works but has a lot of bugs. it will take 2-3 iteration of updates to be stable I think.