Error while adding client certificate to anaplan

[sudhakarp]

Hi,

I am trying to add client certificate to Anaplan using Anaplan Administration->Security->Certificates.

Received following error (screen shot attached)

"No active user found with email address <abc@company.com> and tenant id <1214....>"

Note: I downloaded SMIME certificate (issued by GlobalSign PersonalSign Partners CA - SHA256 - G2) in .pfx format. Created client certificate.pem and private key.pem using OpenSSL tool. Edited client certificate to only have content starting with-----BEGIN CERTIFICATE-----.  User who has tenant admin access tried to add the client certificate to Anaplan.

Please advise

Thanks,

Sudhakar

[Manuela_Apostol]

hi @sudhakarp , 

Have you found meanwhile what the error was ?

[sudhakarp]

@Manuela_Apostol 

Issue  resolved. This was an access issue. After adding my user id to tenant workspace where certificate was added, it worked.

Thanks,

Sudhakar

[JaredDolich]

@sudhakarp 

I found this article in the best practices section by @scott.smith and @pmarpaka 

I suspect it will help answer your question or you can try reaching out to one the authors.

https://community.anaplan.com/t5/Best-Practices/CA-Certificate-Changes-for-iPaaS-Connectors/ta-p/533...