Excel Add-in login Issue

Highlighted
Master Anaplanner/Community Boss

Excel Add-in login Issue

Hello All,

 

Our users are having SSO access to Anaplan, but we are getting a non-sso login page while log-in into the Excel-add-in. 

We already tried to uninstall/install the package a few times and we follow the same installation procedure for all the users.

Only 3 users are facing this problem and they were able to log in using SSO till last week. Any suggestion what could be the reason for this?

 

Thanks in advance for your help.

 

Regards,

Vignesh M

2 REPLIES 2
Highlighted
Certified Master Anaplanner

Re: Excel Add-in login Issue

Hi @VIGNESH.M ,

I am sorry to hear some users are experiencing issues. Could you please raise this with Anaplan Support?

If you are using Excel Add-in 4.0, you can use the "Add-in Help" and then "Email Support" functionality.

 

Thank you very much.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!
Highlighted
Master Anaplanner/Community Boss

Re: Excel Add-in login Issue

Thanks @MagaliP, I have raised a ticket with Anaplan support.