NUX Worksheet Context Selector Not Working

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Certified Master Anaplanner

NUX Worksheet Context Selector Not Working

I've just noticed that the context selector on the sub-grid card that opens at the lower part of the window disappears when I select the arrow to open up the list items. The whole box disappears also.

I've tried on Google Chrome, Explorer and Firefox but the same bug.

This must be quite a recent bug as it was working fine few days ago.

Anybody having the same issue?

Context Selector.png

Cheers,

MP

Michael
7 REPLIES 7
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Master Anaplanner/Community Boss

Re: NUX Worksheet Context Selector Not Working

@michael_park 

 

Tried it, didn't face any issues whatsoever. Can you try maximizing the view from additional insights panel a d see if it is displaying the same behaviour.

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Certified Master Anaplanner

Re: NUX Worksheet Context Selector Not Working

Yes, the same issue when maximised as well.

Michael
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Master Anaplanner/Community Boss

Re: NUX Worksheet Context Selector Not Working

@michael_park 

 

Is it happening only to specific card or all the cards that are towards lower side of the page? I can confirm that I tried for multiple cards and it works as expected for all the cards.

 

Better raise a ticket with support, it might be worth taking a look.

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Certified Master Anaplanner

Re: NUX Worksheet Context Selector Not Working

Yes, thanks Misbah. Raised the ticket.  Wish I could post a screen capture here but looks like you can only upload video from URLs.

 

This happens on a Grid card that opens up from the Additional insights bar on the right.

I have context selector not synced and selectable in the designer.

 

Context Selector issue.png

Michael
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Certified Master Anaplanner

Re: NUX Worksheet Context Selector Not Working

Hello Michael, 

 

I can confirm that I have exactly the same problem at the moment. When I open an insight on a worksheet that has its own selector, it disappears as soon as you clic on it. 

I am curious about the answer the support team will tell you, if you can let us know. 

Thank you

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Certified Master Anaplanner

Re: NUX Worksheet Context Selector Not Working

Hi Benjamin.

 

The support is working on it now but didn't advise any dates.  I have escalated to our account manager to expedite the fix so hopefully, we will get it fixed soon.

Michael
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Certified Master Anaplanner

Re: NUX Worksheet Context Selector Not Working

Hi All,

 

Support has now fixed the issue. This function is now working well.

It helps to go speak to your account manager to expedite the bug fix. Thanks, Anaplan Support!

Michael