Refresh failed due to an unexpected error - Excel Add in reports for some of the users.

New Contributor

Refresh failed due to an unexpected error - Excel Add in reports for some of the users.

Hi,

 

There are some Financial reports that has been created using Excel add in functionality. Some users are having issues while refreshing it and getting error message. Whereas others are fine with it. A few users are getting this error for some of the reports, but they are able to refresh other add in reports. Could anyone guide on this and suggest like what might be the reason for only a few users getting Refresh failure error only for some reports. What requirements/areas is needed to be checked here.

 

pbethi_0-1607028027770.png

 

1 REPLY 1
Master Anaplanner/Community Boss

Re: Refresh failed due to an unexpected error - Excel Add in reports for some of the users.

Hi,

 

Thank you for your message and I am sorry to read you are experiencing issues.

 

I haven't seen this scenario before so I would recommend contacting Anaplan Support. Tip: use the "email support" functionality under "add-in help" in 4.0/4.1 to send your email as it will pre-populate technical information and questions to facilitate the handling of your ticket.

Magali Pelissier, Product Manager - Extensions (Excel Add-in, PowerPoint Add-in, Google Sheets Add-on)
Check out our dedicated Community page in the Platform section!