Show/Hide Applied to Page Selector on Desktop not working on Mobile App

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Contributor

Show/Hide Applied to Page Selector on Desktop not working on Mobile App

Hi,

 

We have various boards and worksheets where show/hide and filter functionalities applied at the page selector level.

 

When viewing the page on the Mobile app, the hidden selector values become available on individual cards. Is this a common issue? Are there available workarounds?

 

Thanks!

6 REPLIES 6
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Master Anaplanner/Community Boss

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

@ipekkirali 

 

No, it works fine for me as my mobile app and Web based platform are in sync. Are you looking at Apps/My Pages in both the places.? If you have applied hide/show in My Pages then it won't reflect in App Pages irrespective of the device.

 

 

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Contributor

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

Yes, I am looking at the same pages as My Pages functionality is turned off for our apps.

 

The list items hidden by the Show/Hide functionality on a worksheet page selector does not carry over to the cards and their context selectors in the Additional Insights in the Mobile app.

 

It works as expected on the desktop.

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Master Anaplanner/Community Boss

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

@ipekkirali 

 

I can confirm it works for me (on Worksheets as well as on Boards). Can you check which version of Anaplan Mobile app are you using? I am using 1.0.44 (10856). 

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Contributor

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

I am using the same version as well.

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Master Anaplanner/Community Boss

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

@ipekkirali 

 

Strange!

 

In that case let's try the most effective way - Uninstall/Delete and then Reinstall 🙂 and see if that helps

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Contributor

Re: Show/Hide Applied to Page Selector on Desktop not working on Mobile App

I tried that as well and it is not just on my mobile app but also on the client's. I reached out to Anaplan Support. We'll see what they say.

 

Thank you for your help! 🙂