Anaplan Connect Error with Proxy or Firewall

Anaplan API: Communication failure <SSL peer unverified:  peer not authenticated>

This is a common error if a Customer Server is behind a proxy or firewall.

The solution is to have the customer whitelist '*.anaplan.com' for firewall blocks.  If behind a proxy, use the '-via" or 'viauser" commands in Anaplan Connect.

The other very common cause for this error is that the security certificate isn’t synced up with java. If the whitelist or via command solutions don’t apply or don’t resolve the error, uninstalling and reinstalling Java usually does the trick.

Thanks to Jesse Wilson for the technical details.   jesse.wilson@anaplan.com

Here are the commands available:Pasted image at 2017_04_28 12_49 PM.png

 

The content in this article has not been evaluated for all Anaplan implementations and may not be recommended for your specific situation.
Please consult your internal administrators prior to applying any of the ideas or steps in this article.
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