Mailto for multiple recipients in Outlook

Joanne

Hi. When I set up a mailto with commas separating the recipients Outlook tells me I need to change the commas to semi colons. When I change the list of recipients in Anaplan to use semi colons as separators no recipients appear in the draft email. Has anyone else experienced this and found a solution. N.B. We have central settings in Outlook so I can't change the preferred separator to commas. Every other aspect of the email works correctly - e.g. subject text etc.

My current workaround is generating individual emails to each user, which isn't ideal.

Thanks

AndreeaCepoi

Hello, not sure if topic has been solved on another link , but i noticed i can use the ";" as separators in the "To" field, while running the mailto function from NuX page. If i run mailto function from backend module it puts blanks in the To of email , somehow does not recognize the "To" field. Not sure how possible , but please share here if others have the same .

megha09

Hi @Joanne,

If you are using a line item for "To" recipients you can place all email ids with semicolon seperated. Keep the line item text, general formatted. That should work.

Thanks,

Megha

aakash

Hi @Joanne,

As a requirement for 'Mailto' function, you would need to keep the 'commas' as a separator between multiple recipients. To be able to work with this, you need to update your outlook settings as shown below under File -> Options -> Mail

Hope that helps,

Regards,

Aakash Sachdeva

ryan_kohn

There was a similar thread on this topic, and I believe the separator for Anaplan needs to be commas and not semicolons. See here for more info: https://community.anaplan.com/discussion/comment/149015/#Comment_149015

Joanne

Thanks all for your responses. Semi-colons can't be used - only commas unfortunately. Our Outlook settings are not configurable under company policy. I think Ryan's link is most likely - something to do with my company's outlook settings. Thanks all.

megha09

Hi @Joanne,

While using mailto try to put recipients under a text formatted line item with semicolon separated and use this line item for "To parameter". Attaching snips for reference.

Thanks,

Megha

Sherrieward

By using the MailTo in your href links in HTML files, you can manage multiple recipients in a semicolons seperated format. You can also set a default subject field text for the email. Also it is possible to set the Copy To or the CC field values by typing the recipients for the CC field value.

aakash

Hi @Sherrieward ,

Can you please provide some more details on how to achieve this?

Regards,

Aakash Sachdeva

Joanne

I noticed this a few days ago too Andreea. I did get a new version of outlook at that time so thought it was just that but I hadn't noticed that it doesn't work in the backend. Just tried it and can confirm it only works on the page, which is good enough for now.