Mailto for multiple recipients in Outlook

Joanne

Hi. When I set up a mailto with commas separating the recipients Outlook tells me I need to change the commas to semi colons. When I change the list of recipients in Anaplan to use semi colons as separators no recipients appear in the draft email. Has anyone else experienced this and found a solution. N.B. We have central settings in Outlook so I can't change the preferred separator to commas. Every other aspect of the email works correctly - e.g. subject text etc.

My current workaround is generating individual emails to each user, which isn't ideal.

Thanks

megha09

Hi @Joanne,

If you are using a line item for "To" recipients you can place all email ids with semicolon seperated. Keep the line item text, general formatted. That should work.

Thanks,

Megha

aakash

Hi @Joanne,

As a requirement for 'Mailto' function, you would need to keep the 'commas' as a separator between multiple recipients. To be able to work with this, you need to update your outlook settings as shown below under File -> Options -> Mail

Hope that helps,

Regards,

Aakash Sachdeva

ryan_kohn

There was a similar thread on this topic, and I believe the separator for Anaplan needs to be commas and not semicolons. See here for more info: https://community.anaplan.com/discussion/comment/149015/#Comment_149015

Joanne

Thanks all for your responses. Semi-colons can't be used - only commas unfortunately. Our Outlook settings are not configurable under company policy. I think Ryan's link is most likely - something to do with my company's outlook settings. Thanks all.

megha09

Hi @Joanne,

While using mailto try to put recipients under a text formatted line item with semicolon separated and use this line item for "To parameter". Attaching snips for reference.

Thanks,

Megha

aakash

Hi @Sherrieward ,

Can you please provide some more details on how to achieve this?

Regards,

Aakash Sachdeva