AGENTS vs. AGENTSB
I am looking for some more background on the differences between these two functions. I understand that AGENTS takes into account the SLA and target response time, but where my confusion lies is moreso with AGENTSB. Agnostic to target response time, how does AGENTSB calculate # of servers based on a 'busy period'? What defines a 'busy period' in this formula?
An example of where best to use these different functions would be appreciated as well!