Impact of model archival on Cloudworks

AlessandraPorroACN
AlessandraPorroACN
in Integrations and extensibility

Hi all,

I had to archive the production model, and when I restored it to deployed mode, I've noticed that the connection to Azure scheduled for last night didn't work (I had it rescheduled but it failed). The status is set to "auto deactivated", however if I manually run the processes, they are successful.

I have rescheduled the processes for tonight, but I'm not sure if they will fail again.

Do you know what I can do?

Thanks

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Answers

  • Misbah
    Misbah

    @AlessandraPorroACN Interesting! Let us know what you discover. I think they should run fine once you reschedule these jobs.

  • Stacey_Gibbens
    Stacey_Gibbens

    @AlessandraPorroACN This really seems like it needs to be emailed to support@anaplan.com! I would doubt that this has been seen by many (any?) of us in Community.

    This is a very unfortunate discovery, but considering how UX apps are so tightly connected to models that they are archived or deleted along with a model, this doesn't really surprise me. Please do update this thread when you find an answer, one way or the other.

  • brettnish
    brettnish

    Was there any resolution here? Is there any way to get a cloudworks integration to switch from AUTO_DEACTIVATED back to ACTIVE outside of deleting and recreating the entire thing? We've tried rescheduling but it just stays as deactivated.

    Our issue has arose because Cloudworks integrations will flip to AUTO_DEACTIVATED when the platform is down for maintenance as well. So we had a number of integrations get flipped when the maintenance window happened this weekend and are trying to avoid having to manually recreate them. And as a lesson learned, we aren't scheduling anything on saturdays at all anymore to avoid this happening again

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