Anaplan "Failed to assert user" Error from 2 days.

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Arnab116
Arnab116
edited August 2023 in Security and tenant administration

Hi Anaplan Team,

I am currently experiencing an issue while attempting to log in to the Anaplan platform. Specifically, I am encountering an error message stating "failed to assert user" upon login. Despite changing my password multiple times, the issue persists, preventing me from accessing the platform. I have already contacted the Anaplan support team and they are only asking to change the password.

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Answers

  • Deepak5805
    Deepak5805
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    Hi @Arnab116 ,

    I will suggest you to clear the cache and cookies of your browser and try again.

    Thanks

    Deepak

  • Bishalpilley
    Bishalpilley
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    Mail to Anaplan support team Regarding your issue. They will revert back to you by 24hr.

    Thanks

    Bishal

  • vanreign
    vanreign
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    Hi @Arnab116 ,

    Your image didn't render above but you are likely using SSO and the account is lock, in which case support@anaplan.com can help. It would be worth trying the cache clear or using incognito mode to login to ensure a cache parameter is not interfering.

    Cheers,

    James

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