Password change

Hello All,

Some of our end users are frequently asked to change their passwords. Is there a way to avoid that? Some of them say they are running out of password options :)

I also need clarification about this. This is my personal experience, and I could not find any supporting documentation but I believe this is how it works. If I leave Anaplan page open in my browser, next day it does not accept the password and asks me to reset it. To avoid that, I close the browser and reopen it, then the same saved user name and password or manually entered user information works. It has always been the case for me, so I assume it is how it works for security purpose.


  • @HarunT,

    Do you have SSO option in the Users tab or are you using the free workspace given by Anaplan as part of Talent Builder program?

  • HarunT
    edited November 20

    @Dikshant It is a professional company workspace but we do not use SSO.

  • MarkChapman
    edited November 17

    Users facing frequent password changes seek solutions; browser closure and reopening may resolve login issues. CenturaHealthPortal

  • @HarunT

    I would suggest you reach out to Anaplan Support and ask for SSO option for your workspace. I think this is a configuration done for your workspace from anaplan end which is causing this issue to your end users. Let them review and suggest.

  • Nevertheless, by closing and reopening the browser, you can effectively authenticate yourself using either the previously saved username and password or by manually inputting the required information. Although I lack access to detailed documentation regarding Anaplan's authentication process, it is plausible that this behavior is enforced for security reasons. Certain web applications implement session timeouts and other security measures to safeguard against unauthorized access in the event that a user's session remains active for an extended duration. By closing and reopening the browser geometry dash, a new session is typically started, which avoids any problems caused by the previous session's timeout.