Cant able to open Sprint 1 course in Level 2

Prithi · 2023-11-16T23:24:22+00:00

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Hello Everyone

I have finished Level 1 and got the certification and continued to Level 2 introduction class, and I have finished it . but when I opened the sprint 1 class, the cursor was not changing to the input method ( hand symbol ) to click and start the course. the course open button remains like the text

Can I know what is the issue since I am eligible for the sprint 1 class but it is not me allowing to enter the course ?

Thanks in advance

Accepted answers

Vamsi_Kaki

Hello @Prithi , please try below suggested steps

Refresh the tab or
Re-login to Anaplan Learning or
Login through another browser or
If same browser, use incognito mode to login

I hope the above steps would resolve your issue.

Thanks,

Vamsi

Dikshant

@Prithi,

There are refresh issues. Make sure your session did not get timed out or you are not away from screen for long which leads to issues like this you mentioned.

All comments

Vamsi_Kaki

Hello @Prithi , please try below suggested steps

Refresh the tab or
Re-login to Anaplan Learning or
Login through another browser or
If same browser, use incognito mode to login

I hope the above steps would resolve your issue.

Thanks,

Vamsi

Prithi

yes, there was a technical glitch for 20 MIN . It worked after refreshing after 20 min

Dikshant

@Prithi,

There are refresh issues. Make sure your session did not get timed out or you are not away from screen for long which leads to issues like this you mentioned.

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