Cant able to open Sprint 1 course in Level 2

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Prithi
Prithi
in Academy Discussions

Hello Everyone

I have finished Level 1 and got the certification and continued to Level 2 introduction class, and I have finished it . but when I opened the sprint 1 class, the cursor was not changing to the input method ( hand symbol ) to click and start the course. the course open button remains like the text

Can I know what is the issue since I am eligible for the sprint 1 class but it is not me allowing to enter the course ?

Thanks in advance

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  • Vamsi_Kaki
    Vamsi_Kaki
    Answer ✓
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    Hello @Prithi , please try below suggested steps

    • Refresh the tab or
    • Re-login to Anaplan Learning or
    • Login through another browser or
    • If same browser, use incognito mode to login

    I hope the above steps would resolve your issue.

    Thanks,

    Vamsi

  • Dikshant
    Dikshant
    Answer ✓
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    @Prithi,

    There are refresh issues. Make sure your session did not get timed out or you are not away from screen for long which leads to issues like this you mentioned.

Answers

  • Prithi
    Prithi
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    yes, there was a technical glitch for 20 MIN . It worked after refreshing after 20 min

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