"dumps.json file not available" when trying to download error logs from CloudWorks

[Deleted User] · 2023-11-28T16:47:52+00:00

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I am getting the error "dumps.json file not available" when trying to download an error log from a past integration run. At first I thought this was because the logs I was downloading were from a few weeks ago, but now I am getting this error for a run that happened yesterday (I was able to successfully download the .csv yesterday).

What is causing this? And is there any workaround? I tried a different browser and now I'm out of tricks!

Accepted answers

anirudh

I do believe the failure dumps expire after 48 hours. From the official Apiary

All comments

anirudh

I'm not familiar with Cloudworks APIs, have you tried using the regular API calls to download the dump, here's some sample python code:

You do need the task ID from the process to use this code

Full code: https://github.com/EliteEPM/AnaplanAPILive/blob/main/notebook/Anaplan%20APIs.ipynb

[Deleted User]

Thank you but this isn't a feasible path for our business users, and defeats the purpose of using CloudWorks at all IMO. We have a question out to support and I will update here any fix they provide.

anirudh

I do believe the failure dumps expire after 48 hours. From the official Apiary

[Deleted User]

Thank you for that information. For me it seems the second bullet is happening and each integration overwrites the previous log, as I am unable to access logs that are less than 24 hours old.

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