Loading an Anaplan Model: 504 Gateway Time-out

CallumW
CallumW
in Modeling

Hi all,

 

I have recently been facing a lot of 504 Gateway Time-out messages when trying to load Anaplan models.

 

I have narrowed it down to trying to open an Anaplan model and then switching tab on Firefox, so that the tab that is loading the model is not active.

 

I have tested on other browsers and they do not seem to experience the issue (Edge/Chrome), i.e. will load the model in the background whilst on a different tab.

 

Just wondered if anyone else had experienced the issue? Is this a known issue and can anything be done about it?

 

Best,

 

Callum

 

 

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Comments

  • usman.zia
    usman.zia

    Hi @CallumW 

     

    I have experienced this alot when working in chrome with multiple tabs open. 

     

    To resolve this I always clear my cache on chrome and restart my machine and reconnect to the internet and the problem seems to go away. 

     

    But this typically happens when I haven't cleared my browsing data and cache. 

     

    I tend to stick with chrome!

     

    I hope this helps! 

     

    Usman

     

  • CallumW
    CallumW

    Have given this a try and can confirm this works on Firefox too.

     

    Thanks @usman.zia !

  • usman.zia
    usman.zia

    Probably worth noting the time it takes to clog up the cache and start this error reoccuring again. 

     

    For me I believe its about 2 months! 

     

    Glad to help! 

     

    Thanks,

     

    Usman

     

     

  • WesleyMiller
    WesleyMiller

    Thanks @usman.zia, this saved me.

     

    Much prefer Chrome and would highly recommend the A+ add-in for Anaplan. Worth the hassle of clearing the cache each month. 

     

    Kind regards

    Wes

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