Hi Community, can anyone help to understand the reason behind this error?
Post login received the below error (tried more than once)..
Is this app no more valid? If so then is there any substitute of this app in hub?
@ChrisMullen came to the rescue, please use this link:
It takes a bit to download, but both Chris and I tested it and it works.
Are your credentials tied to any Anaplan Account?
@Misbah Indeed! That's why it let me in.
Apologies for my ignorance. I really thought that you were searching it on community.
Last I heard there were a few apps which were taken down or were moved because either those were pretty old or were not built as per the Best practices. Not sure if this is one among those. Let me loop in @emilydunn . Can you get us some help here.
@ChrisMullen - Would you be able to assist @CommunityMember126793 with this request? Or will we need a Support ticket?
@ChrisMullen your thoughts will be appreciated here
Just want to make sure, but you are a Workspace Admin, correct?
@rob_marshall I am WS Admin on one tenant but not on another one though registered with the same emailid. Is this cause an issue?
Do u have link of any other active app (publicly) which I can try installing just for checking purpose? I have tried but didn't through
It depends on where you are trying to download the app to. If you are downloading it to the workspace that you are a WSA, it should work.
@rob_marshall 2 clicks and receiving that message:
1. Search for this app and clicked on "sign in", it automatically logged me in and not prompting for login (probably cache worked).
2. Next window
Tried on another browser also (where nothing was cached).... in fact after clearing the cache & history also....
Post clicking on Get app > Sign-in.... it gives in-general login window..... how to specify the specific WS?
Username is same for both the tenants!
After you log in, it will prompt you for the workspace.
Which App are you trying to download and I can test it myself?
Former Anaplan Support member here. If you continue to face issues, I know Anaplan Support used to copy Apps for users that were not working.
There used to be a bug associated with how the App was uploaded to the Server. I am not sure if it is fixed yet. The Support team may have some superpowers which can download any app from the app hub and copy it over to your workspace if this continues to be an issue.
I would reach out to them and see if they can help in this situation.
@rob_marshall it won't promoted for WS selection.
Here is the app link: https://community.anaplan.com/t5/finance/Rolling-Forecast/ba-p/28018
@DaanishSoomar Thanks in advance for being so helpful!
I will wait for your revert..
Ok, first, you are not crazy, I received the same error. Let me try to run it down and see what is going on.
Thanks Rob, you couldn't have done it without me
Thanks @rob_marshall @ChrisMullen
@rob_marshall I think craziness only paid off here 🙂
HiI'm unable create models. It says failed to load apps while I open apps. Could you please help.It's been more than 3 months I requested for access to clear my test. I there anything I need to do in order to have it working for me?Regards,Pavan Bolla