Not able to log intthe workspace

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ShrutiSubhashGharat
ShrutiSubhashGharat
in Security and tenant administration

 

Link = Click to download a copy of the Level 1 Model Building 2.0 (New UX) model  

ID= gharatshruti5@gmail.com

 

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Answers

  • Mahalakshmi
    Mahalakshmi
    Options

    Hiii @ShrutiSubhashGharat 

    1. Clear your browser cache and try login

    2. Enter correct password or try login using forgot password link

    3. If you are still not getting access contact support@anaplan.com

     

  • Aswinraj
    Aswinraj
    Options

    Hi Shruthi,

    Sometimes, it happen. Try to reset your password. Don't try again and again. After 5 unsuccessful attempts, Anaplan will block your workspace. so i suggest you to reset the password and try again.

  • ShrutiSubhashGharat
    ShrutiSubhashGharat
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    Thank you very much for responding. I have followed all the steps you mentioned still no progress. I have emailed the support hope the issue get resolved soon!!.

    Thanks again will keep you updated.

  • ShrutiSubhashGharat
    ShrutiSubhashGharat
    Options

    Hello Ashwinraj,

    Thanks for responding.

     

    I have tried to reset the password but i am not receiving any reset link as well.

     

     

  • rohan.suratwale
    rohan.suratwale
    Options

    Hi @ShrutiSubhashGharat ,

    If you are not able to log into Anaplan even after multiple tries,

    Please contact your Workspace Admin and may be ask if he has added your username Correctly,
    Sometimes the username's mismatch and Anaplan wont even let the users know that the User Id they are trying to log in is incorrect.

    --Feel Free to reach out if still has issues,

    ==ROHAN

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