New API Error 504 - Gateway Time-Out
Myself and our client @gmazzonegp are running into a new issue with an API file load that has arisen with no changes to our imports, the file structure, the size of the file etc.
For the last 6 weeks we have been receiving error 504 - "Gateway time-out" from API when trying to upload a file using the following URL:
https://api.anaplan.com/1/3/workspaces/[WORKSPACE ID]/models/[MODEL ID]/files/opportunities_sfdc.csv
(ID's not shown for privacy)
There are other API scripts sending data from the same AWS RDS Postgresql warehouse to the same model, with much more data, that do not have this issue or error.
Additionally: This happens consistently when this integration is run, and the import works fine with the same file when we run it manually with an Action button (successful run screenshot attached).
Anyone have any guesses here? We have been in touch with Support but the issue has been left open for 4 weeks.