Log the account with Full Access but shows blank home page with no models

LinyaoHou

Hello Anaplan Community, today I log on to the account with Anaplan Full Access to all models but cannot see any model at home page/models. Any idea to fix that issue? Thanks!

jagadishdash

@LinyaoHou contact your administration/manager, for checking the workspace administration. And after everything looks good still unable to access, mail to anaplan support for fix the issues. 

 

Thanks, 

 

Jagadish Dash

ryan_kohn

Not much to go on here, but a possible cause could be your single sign-on configuration. If you are logged on with single sign-on, you will only see models in workspaces where your user account has single sign-on enabled. If you are logged on with basic authentication, you will only see models in workspaces where your user account has single sign-on disabled ("Exception User").

 

See here for more info: https://help.anaplan.com/7ee21650-a87c-4155-8aed-f57eaba27989-Assign-Exception-Users

ryan_kohn

@LinyaoHou I see you kudoed this. Was this the cause of your issue? If so, please mark it as a solution 🙂 

LinyaoHou

Thank you sir! 🙂

LinyaoHou

Thank you!