Bulk Copy Run Not Visible

cdean5

Hello, has anyone ever encountered this before? I am trying to execute a bulk copy from one version to another and when I come to the "Are you sure" page the run / ok button is not visible, therefore I am unable to execute the action.

luke_e

I've only seen something like this occur when resizing a browser with the dialogue box already open, but doesn't look to be the case based on your screenshot.

If you hover your mouse over Cancel and roll the mouse wheel, does it scroll and show the run button?

Otherwise, if you haven't already, I'd recommend closing open sessions, clearing your Anaplan cache and seeing if that resolves things.

See the below link for relevant domains (I'd just clear the ones related to 'web app'),

Domains | Anaplan Support

https://support.anaplan.com/domains-c8235c7d-8af2-413b-a9ff-d465978806b9

This page displays the Anaplan domains for you to add to your allowlist. An allowlist has your company's approved list of IP ranges or domains.

SriNitya

I haven't seen such error, please reach out to Anaplan support.

devrathahuja

@cdean5 - Open Anaplan in chrome & also try to then use the browser minimize to view it.