UX page
I have a grid in my UX page where users update their forecasting data for various POs. However for some of the POs the entered forecast data becomes 0. The existing action we tested all through and none of the action is causing this. We have copies which prove that the data was successfully submitted. Reviewed history in details nothing found there as well. What other options can we explore to understand the root cause
Answers
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Are you using DCA? ..if read and write is false, cell data is shown as "blank".
Are you using sub-sets for the PO list in the module published in UX page? or delete element and re-add PO.
Deleting and re-updating an element in a subset or in a list could generate this kind of data loss.
Other operations that do not leave a trace in the data cell history log:
- bulk copy
- add and then remove formulas on the input line-item.
- make a copy model: in the model copy all the cell history and any history log is blank
However, these would have influenced in a more general way the data values.
Maybe if some launched a bulk copy between 2 POs?
Not sure how big is the model…but to make more enquiries, you can start to restore history logs in order to identify as much as possible the interval when the data "disappeared".
- Put the model offline ..no users can update data
- generate a history id changing something non-important (a classic dashboard…etc)
- Save that history ID: this will be the history ID to come back after all the enquiries
- Start to go back in history and restore the model until the data "reappears" and try to pinpoint as much as possible the interval between data is present and data is "lost".
- Go to the general history log and check all the entries that happened between the data is there and the data is not there. At some point, you need to find 2 history logs … before data is there, after data is not there.. And that operation is what made the data disappear.
Hope it helps
Alex
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