'We can’t find this page" error will displaying when navigating to UX page

We can’t find this page" error will displaying when Our user Navigation to UX page
This error has been fixed on July 16th, 2024 release. We have clear the cache and history of the browser . It doesn't works well. Any one else have the same problem when Open the UX page, Could you help to give some suggestion for this error ? Thanks

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TheresaR

Hi @Lidemao. Can you explain how the user is trying to get to the page? If they're clicking on a link someone sent, they may not have access to the underlying model.

If you include some steps it will help the community troubleshoot more precisely!

Lidemao

Hi,@TheresaR

Thank you for your reply [ they may not have access to the underlying model]

I deleted the user Email from user list ,then add user again. it works well , The error not displayed when

user Navigation to UX home page.

Lidemao

@TheresaR

hi,TheresaR,

"We can’t find this page" error displayed again when Our user Navigation to UX page. But this time we can't delete the user because the user have history data in Model.

step1:we send the model or UX page url to the user

step2:User use Microsoft Edge to open this URL. Then user can't find any model list after opening this URL

and [We can’t find this page] error displayed when open the page URL ,I have added some image when user open URL. Could you help to explain the reason why display this error message and how to reopen the user access. Thanks

We are experiencing a similar issue as well - no change to access, users are still able to access via SSO, but when they click any link within the app, they get the 'We can't find the page' error. The page is still working for all other users in addition to all admins.

TheresaR

@Lidemao please send an email to support@anaplan.com for further assistance troubleshooting.

Lidemao

This is a MFA setting issue, The user move to -add domain, when the user login in with add domain or login in with add domain URL ,This error will display.

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