I have a disabled user in my workspace, but it looks like they are still being counted under the number of licenses being used. Is there a way to permanently delete a user/remove their access license?
Hi @danielcha - that shouldn't be the case re being counted under number of licenses. Worth contacting either your CSBP / Partner / Support. And as for the 2nd point we've wanted to delete email addresses since forever and it's not on the list. Might be on the idea exchange somewhere.
Hi, Same issue here, inactive users counts toward licenses. This means I cannot inactivate a user since I'm forced to assign a license type before saving. Sent this in as a support case. Deleting users seems to be an impossible task, even if you go through support.
@ViktorW that was what originally prompted the issue for me, I had to disable a user which resulted in assigning them a license prior to being able to disable and then to save. I submitted a case and received an answer back that this is the default system behavior since users are disabled, but never deleted. However, also received confirmation that this does not count towards the number of licenses (even though it says that it does) you have and won't be charged. So I provided them an example of if we have 8 professional user licenses and currently have 6 that are being used (5 active and 1 inactive/disabled) that I could still add 3 more and be within the limit. Hope this helps!
Hello Anaplan Community, I have a special requirement from a customer and would appreciate your input. Let me explain the situation: We have a hierarchy with three levels: Level 1, Level 2, and Level 3. Screen 1: Creation of Level 1 Items On this screen, the user selects a team. Based on their selection, an action runs to…
We are looking for Anaplan end-users to provide feedback on their experiences with the Excel add-in. Interested individuals will respond to this 5-minute survey to help us understand personal needs and behavior when using the add-in. The feedback provided by survey takers is essential to the roadmap of Anaplan's products.…
Anaplan Champions! The Community team just posted this announcement that certification badges may not be showing up on your profile probably until next year. Rest assured, you will get credit once you complete and pass the exams. https://community.anaplan.com/t5/Blog/Badges-Back-Soon/ba-p/123385
