Hello,
we have a problem with the ExcelAddin 4.4 and Excel 365 for Enterprise. Once the plugin is installed and we open / close Excel, an invisible Excel process remains and doesn't close.
Because of this, very often we have the message "Do you want to start in safe mode?" next time we start excel (especially after a reboot).
If we disable the plugin, we don't have this issue.
In the plugin log I can see this at the same time:
2025-12-04 07:30:50,565 [6] (null) ERROR Anaplan.Plugins.Excel.GUI.ExcelTaskPaneManager - sessionID = ; Private Working Set = 223,516 MB; User Handles = 173; GDI Objects = 244; Handle Count = 2337; Current RAM Load = 99%; Available RAM = 7,981 GB; ExecutingAssembly = \Anaplan.Excel.AddIn64-packed.xll); FrameworkVersion = 4.8 or later (533509); CLR Version = 4.0.30319.42000; OS PageSize = 4096; Process Is 64bit = YES; OS Is 64bit = YES; Processor Count = 2; OS Version = 10; OS Build = 26200; ::: ExcelTaskPaneManager.IsVisible: Das COM-Objekt, das vom zugrunde liegenden RCW getrennt wurde, kann nicht verwendet werden. Das COM-Objekt wurde veröffentlicht, während es noch in einem anderen Thread verwendet wurde. |
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Does anyone have the same problem?
