API certificats renewal

Hello Anaplan Community,

We are currently facing an issue related to certificate validation and would appreciate your help or guidance.

We are getting the following error:

Unable to build certificate chain for Cert

[subject DN = EMAILADDRESS=********, CN=service account email address, cert serial number = XXXXX;

issuer DN = CN=Certum SMIME RSA CA, O=Asseco Data Systems S.A., C=PL; pathLen = -1]

It seems that the certificate chain cannot be validated properly.

We suspect this might be related to missing intermediate or root certificates, or a trust store configuration issue.

Has anyone experienced a similar issue with Certum SMIME RSA CA certificates in Anaplan (or related integrations/APIs)?

Any recommendations on how to correctly configure or import the required certificates would be greatly appreciated.

Thank you in advance for your help.

Patrick

Tags

CloudWorks

Data Integration

Rest API

Anaplan Connect

Accepted answers

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Hello @Patrick D. ,

Can you please submit and Anaplan Support case and provide relevant screenshots, errors, and steps you took to get to those errors? With this information, we should be able to quickly resolve.

Hello @JonFerneau

I have already contacted support. We have had five calls together, and there is still no solution.

Patrick

Hi @Patrick D. ,

I can see this now in our system. I will reach out through the case for you.

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