Capturing enhancement requests from end users

Question

Hi everyone. Has anyone built a model designed to capture enhancement requests from end users with a view for CoE to assess, triage & prioritise. Looking to provide end users with a UX page to submit enhancement requests and for CoE team to be able to track.

Kartik · Answer

That makes sense. Having a dedicated UX page for submissions and a separate CoE view for prioritization and tracking sounds like a practical approach. The criteria around implementation effort, cost, and users impacted should also make it easier to assess requests consistently. Thanks for sharing!

AndreaMaher · Answer

The thought would be to capture the enhancement requests via a UX page where users would complete a form. Requests could be prioritised by CoE members based on a number of criteria, for example, ease of implementation, cost to implement, number of users impacted.

There could also be a page for CoE to review, pespond and assign priority and for tracking of progress.

Really interested to find out if anyone has built something like this.

Kartik · Answer

This sounds like a useful approach for giving the CoE a central place to manage enhancement requests. How are you planning to capture and prioritise the requests — for example, by business impact, urgency, or number of users affected?