Error in importing CA Certificate

jamuthiraR
jamuthiraR
in Integrations and extensibility

Hi All,

 We are trying to achieve CA Certificate authentication. While we followed the instructions provided in the link below https://community.anaplan.com/t5/Knowledge/A-Guide-to-CA-Certificates-in-Anaplan-Integrations/ta-p/39305#toc-hId-1363730354 , we got an import success message. But still, we don't find any file imported. The screenshots are attached herewith. Please help us with this. Thanks in advance.

 

Best Regards,

Jamuthira R

1.PNG2.PNG3.PNG4.PNG5.PNG

 

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Comments

  • jesse_wilson
    jesse_wilson

    Hi,

     

    Have you checked the second certificate in the list? At a glance, this appears to be the certificate you just imported. Could you select and view the certificate to verify whether the details match?

  • jamuthiraR
    jamuthiraR

    Hi,

    @jesse_wilson 

     The certificate in the screenshot is not the one which we try to import. There is a mismatch in the expiry date of it. We have followed the export steps. Still, we have some options disabled. The screenshots of them are attached herewith. Thank you.

    Best Regards,

    Jamuthira R

    1.PNG2.PNG3.PNG4.PNG5.PNG6.png

  • jesse_wilson
    jesse_wilson

    Did you also review our article for procuring a CA certificate? It has detailed instructions for the specifics required. If not, you should contact the certificate authority who provided the s/mime certificate. There's something preventing you from exporting both the private and public keys, which are required to create the Java keystore.

     

    Thanks

  • jamuthiraR
    jamuthiraR

    Hi, 

    @jesse_wilson 

     I will review the link you have shared. If it is not sufficient I will try to contact the certificate authority. Thank you so much.

     

    Best Regards,

    Jamuthira R

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