New UX - Full Access user unable to view

CommunityMember119565

I am building dashboards in the New UX and my colleague is unable to view them.

He is set up in the model as a Full Access Workspace Administrator and can view the model fine, just restricted on the New UX pages.

How do we resolve this?

Accepted answers

usman.zia

Hi @CommunityMember119565

This is a setting that the Tenant Admin must change in the workspace settings.

It is not possible for a normal workspace admin to change this setting.

If you are unsure of whom is the tenant admin it is best to raise this with support@anaplan.com and they will be able to assist you in making this change and finding out whom your tenant admin is.

I hope this helps to answer your question.

Thanks,

Usman

All comments

usman.zia

Hi @CommunityMember119565

This is a setting that the Tenant Admin must change in the workspace settings.

It is not possible for a normal workspace admin to change this setting.

If you are unsure of whom is the tenant admin it is best to raise this with support@anaplan.com and they will be able to assist you in making this change and finding out whom your tenant admin is.

I hope this helps to answer your question.

Thanks,

Usman

Misbah

@CommunityMember119565

Tenant admin has to provide him an access to be a page builder

Thanks,

Misbah

ankit_bhargava

Hello @CommunityMember119565,

I would verify you didn't create the New UX dashboards in your "My Pages" these are only able to be viewed by yourself. It would also be very helpful if you can provide a screenshot of what you can see vs what your colleague can see.

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