Page Builder access on 2 tenants

I am looking for a help to understand how to become "Page Builder" on 2 tenants using the same registration id e.g.

User abc@xyz.com is Workspace Admin in tenant A

Same user abc@xyz.com is Workspace Admin in tenant B also but unable to gain "Page Builder" access in Tenant B area even after following the instructions given in below link

https://help.anaplan.com/f87e1b1f-ab9c-4861-bf98-07cb0ad7e367-Visitors

Any idea why?

Accepted answers

JaredDolich

@CommunityMember126793

I recollect this happening to me once before. One last idea I have is that you completely close your browser and try again. You might also try clearing your cache. Beyond that, I can only suggest that you log a ticket with support@anaplan.com

All comments

JaredDolich

@CommunityMember126793

Check for you ID under visitors. Sometimes the ID shows up there. But there should be no reason you can't be a page builder in multiple tenants.

CommunityMember126793

@JaredDolich yes ID is under visitors section only.

what next?

JaredDolich

@CommunityMember126793

Left mouse click on the name. A pop up window will appear on the right. Select Roles, and click on "page builder".

You got this!

CommunityMember126793

@JaredDolich this is exactly the same tenant admin has done.. Administration > Access Control > Visitors > Left click > Check "Page Builder" role under Common section...

that's I have shown as screenprint in query post. not sure what else we should check

JaredDolich

@CommunityMember126793

CommunityMember126793

@JaredDolich Somehow worked!

Thanks!

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