Google Sheets Add-on SSO Redirect

hollernaffirm
Occasional Contributor

Google Sheets Add-on SSO Redirect

Hi,

I'm trying to log into the Google Sheets Connector via SSO. I follow the normal steps; click Log in > Click to Allow Access with my Identity Provider > (new window appears) click Log in with Single Sign-on > enter my email address. After this, the window that prompted me for my email address redirects into the Anaplan web app interface as opposed to giving me access on the Google Sheets Connector. Any ideas?

4 REPLIES 4
ryan_kohn
Certified Master Anaplanner

I have had this happen to me before, but the authentication starting working again and I wasn't able to determine the root cause. I recommend submitting a case to support@anaplan.com to help troubleshoot.

JamesPreston
New Contributor

Have you checked the e-mail address you use for signing on to Google is the same email address you sign into Anaplan with?

 

If so then as per previous comment raise a ticket with support

josephwood
Certified Master Anaplanner

Hi, 

We had the same issue and managed to fix it by logging in using a private / incognito browser. 

Ali
Frequent Contributor
Frequent Contributor

Hi all,

 

Ive documented this as a known issue with a few workarounds. We are working on a fix for this!

 

Apologies for any disruption this has caused.