I'm working on simplifying our model and introducing pretty straightforward Forecasting capabilities to the deployment. I've heard that we have access to guru hours. What are guru hours?
Guru hours was where a Anaplan expert provided help to you, in your case simply your model. Guru hours are no longer available.
If you contact your Business Partner then he/she will be able to provide the help needed or co-ordiante you to the right person/team to help you with your query and provide the support needed.