Technical/Platform Questions & Training

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New Contributor

Technical/Platform Questions & Training

Hi,

 

I work for an Anaplan partner and I come from an extensive background in other EPM tools (on-premise and cloud) - most recently in Support. I'm wondering if there is any technical /platform training of Q&A centralised in one place?

 

- I've done the first two model building certifications, but these handle almost the application

- I looked at the sales training, but this mainly concerns the Anaplan message and business use cases.

- I also looked at some of the integration & Anaplan Connect training

 

However I can't find a central place where I can easily find questions that many of our clients ask surrounding Cloud (particularly when they are moving from on-premise where functionality would be controlled by IT teams). Examples would be:

- Do clients get multiple environments, and is there a best practice for keeping applications in sync or promoting changes to production?

- How do Anaplan software/platform changes get released?

- Backup best practices - does Anaplan schedule/keep backups and for how long? Are clients responsible for backups?

- Is there any auditing/logging capability to track active users and what they have been doing?

- Can Anaplan security link with client security/single sign on?

- Is there training on the Excel add-in, as I have seen reference to it, but not seen use-cases or recommendations?

- There would be a number of questions on sizing/capacity/limitations.

- Are there scheduled outages/maintenance windows?

- What monitoring is done on the platform and how are alerts conveyed to clients?

 

That definitely isn't an exhaustive list.There may also be other interesting/useful features that Anaplan has that I'm not aware of, which is why I'm looking for a central place rather than a whole bunch of individual searches.

 

Thanks!

 

1 REPLY 1
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Group Leader - Employee

Re: Technical/Platform Questions & Training

Hi Simon, the majority of your questions are answered here in the community.  I would advise your customers to join and actively participate.  Here are a few examples/links to help assist with communications to customers:

 

Workspace Administration

https://help.anaplan.com/anapedia/Content/Administration_and_Security/Workspace_Administration.html?...

 

Release Calendar

https://community.anaplan.com/t5/Release-Calendar/Release-Calendar/ta-p/30545

 

Audit / Logging

https://help.anaplan.com/anapedia/Content/Administration_and_Security/Tenant_Administration/Security...

 

SSO

https://help.anaplan.com/anapedia/Content/Administration_and_Security/Security/Single_Sign-on.html?H...

 

Thanks,

Brandon