Anaplan model builder certificate

Hi All,


I have completed my level 1 and level 2 model building exams including the conclusion. 


I printed the level 2 model building certificate.


However I haven't yet received the anaplan model builder certificate. It's been 2 days since I completed the course.

I also emailed but haven't received any response.


Can anyone please let me know how I can get this certificate of completion.