Hi! I am leveraging Erlang C for a staffing model. As I use Erlang C the service level that Anaplan is calculating is producing inconsistent results. Has anyone had this similar problem?
Hello,
Hi,
we are in verge of creating an app for call centers and we wanted to know whether the Erlang C model exist and can be leveraged ?
thank you
Yep. Erlang B is available too. Keep in mind it's a straight up function. Most call centers have a lot of nuances so you'll have to be creative when using it for scheduling.
https://help.anaplan.com/erlangc-c1845a89-a6af-4569-93c0-b67d76dd6649
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