As the Anaplan ecosystem continues to mature, many companies are beginning to commit dedicated resources to building and scaling an Anaplan Center of Excellence (CoE). We have found that those customers who have made this investment are the most likely to attain independent sustainability, and maximize their value received out of the Anaplan platform.
Throughout the AMA, the questions and conversations centered around topics of internal organization and sponsorship, as well as enabling business users to own and maximize their Anaplan platform. We wanted to take this opportunity to showcase a few key highlights from the discussion, and we encourage you to follow the links to review the detailed conversations as they took place:
Something that always comes up in early CoE-development conversations is the role IT should play, and whether it makes sense to position the CoE within IT or the business. My personal favorite exchange of the AMA was between two of our Certified Master Anaplanners, @Megan_Carrozza from Groupon and @LokeshNandula from ServiceNow. They both shared their perspectives on why each of their CoEs sit where they do, which currently live within Finance and IT, respectively.
Securing strong executive sponsorship is one of the most critical early tasks of building a CoE, which @SerenaZbrought up specifically as it relates to handling leadership changes, while @Agandhistarted a conversation on how to approach justifying additional internal investment in a CoE.
And of course, we touched on some fundamental topics like @UpaliWquestion on the role Implementation Partners play in helping building CoEs, and @TaraTCGquestion on how to overcome and avoid some of the common pitfalls and potential disadvantages of an improperly-built CoE.
We hope these conversations are helpful along all points of the CoE journey, and as always we are excited to find more opportunities to continue support our customers on this critical path to self-sufficiency. What did you think about the AMA? Please share your thoughts or post more questions in our ongoing CoE Discussion Forum!